Privacy policy

General information

This privacy policy applies to Stiftung Strassenkinder Hilfswerk NAG, Switzerland.

In this privacy policy, we explain how we collect and process personal data. By personal data we mean all information relating to an identified or identifiable person. When we refer to the processing of your personal data in this privacy policy, we mean any handling of your personal data. This includes in particular the collection, storage, management, use, transmission, disclosure or deletion of personal data.

If you provide us with the personal data of other persons (e.g. family members, friends), please ensure that these persons are aware of this privacy policy and only share their personal data with us, if you are permitted to do so and this personal data is correct.

The protection of your personal data is very important to us and is therefore the responsibility of all NAG employees. NAG does not trade in addresses, does not rent, sell or exchange personal data and complies with the applicable data protection regulations, in particular the Swiss Data Protection Act (DPA) and, where applicable, the General Data Protection Regulation (GDPR).

1. When do we collect personal data?

We collect personal data in connection with our engagement for NAG.

We collect your personal data when we have contact with you. There are many situations in which we have contact with you. These include the following circumstances in particular:

  • You support NAG with a donation;
  • You take part in a NAG event or come into contact with NAG at third-party events (e.g. at lectures or celebrations);
  • You use or communicate with us via our website or multimedia portals or social networks;
  • You communicate with us via telephone, e-mail, voice messages, text messages (SMS) or picture messages (MMS).

2. What personal data do we collect?

We collect personal data that you provide to us or that is collected automatically or manually as part of your contact with NAG. In particular, we collect the following personal data:

  • Surname and first name;
  • Residential address, zip code; place of residence
  • Credit card, EC card and account information;
  • Telephone number(s);
  • e-mail address(es);
  • Photo and video recordings of participation in events;
  • Donation information (incl. donation date, place and time; type, amount and value of the donation made; means of payment used; paying agent; donation history);
  • Data relating to visits to our website, multimedia portals or social networks (including duration and frequency of visits, language and country preferences, browser and computer operating system information, internet protocol addresses, search terms and search results);
  • Communications via telephone, e-mail, voice messages, text messages (SMS), picture messages (MMS).

3. Why do we process personal data and for what purpose?

3.1 Fundraising and legitimate interest

We process personal data for the purpose stated at the time of collection. In addition, we process personal data for fundraising purposes, insofar as this is permitted and appears appropriate to us, and if the fundraising is related to the following purposes in which we have a legitimate interest and for activities for which we have obtained your consent:

Processing purposes in connection with communications:

    • Provision, administration and implementation of donation and customer communication by post and electronic means of communication;

Processing purposes in connection with special activities and events:

    • Organization and implementation of events;

Processing purposes in connection with behavioral analysis:

    • We statistically evaluate the donation behavior;
    • We link the new personal data we collect about you with the data we have already collected in the past;
    • We link personal data that we have collected with publicly available data so that we can better tailor the analysis of donation behavior to you. The enrichment of profiles with third-party data includes, for example: missing address and contact details (e.g. telephone number), data from the Federal Statistical Office, calendar data or geodata.

3.2 Newsletter / invitations

NAG informs you by e-mail and mail about current topics and invites you to events. We will send you our NAG newsletter if you have given us your consent (e.g. by providing your e-mail address when making a donation). You have the option of informing us by e-mail, mail or phone at any time that you no longer wish to receive (e-)mail from us.

4. How do we protect personal data?

We have technical and organizational security procedures in place to protect the security of personal data and to protect personal data against unauthorized or unlawful processing and/or against accidental loss, alteration, disclosure or access. These comply with the security standards set out in the relevant laws such as the FADP or, where applicable, the GDPR.

5. How long do we store data?

We process and store personal data for as long as it is necessary for the fulfillment of our contractual and legal obligations or for the processing of the purposes pursued; e.g. as long as the entire business relationship lasts; or beyond that, if required by statutory retention and documentation obligations. It is possible that personal data may be stored for the period during which claims can be asserted against our organization and insofar as we are otherwise legally obliged to do so or legitimate business interests require this (e.g. for evidence and documentation purposes).

6. What rights do you have in connection with your personal data?

You have rights that enable you to effectively control your personal data and the way in which we process it. We explain your rights in connection with your personal data below.

6.1 You can request information about your personal data

If you request information about your personal data, we will provide you with a copy of the personal data you have requested and information about its processing.

Your right to information may be restricted in the cases provided for by law.

6.2 You can request the rectification of your personal data

If you believe that your personal data is incorrect or incomplete, you may request that this personal data be amended or completed accordingly. In some cases, the submission of supporting documents may be required.

6.3 You can request the deletion of your personal data

If you wish, you can request the deletion of your personal data to the extent permitted by law.

6.4 You can object to the processing of your personal data on the basis of legitimate interests

If you do not consent to processing based on a legitimate interest, you can object to this on grounds relating to your particular situation. In this case, please inform us in detail about the relevant processing and the reasons for your objection. We will stop processing your personal data unless there are compelling legitimate grounds for doing so or the processing serves the establishment, exercise or defense of legal claims.

6.5 You can object to the processing of your personal data for the purpose of direct marketing

You have the right to object to the processing of your personal data for direct marketing purposes at any time. This also applies to profiling insofar as it is associated with such direct advertising.

6.6 You can request the restriction of the processing of your personal data

If you contest the accuracy of the personal data we use or object to the processing of your personal data, we will review or revise your request. You can request that we restrict the processing of your personal data while we review your request.

6.7 You can withdraw your consent

In cases where processing is based on your consent, you can withdraw this consent at any time.

6.8 You can request the portability of part of your personal data

You may request a copy of the personal data you have provided to us in a structured, commonly used and machine-readable format. Where technically feasible, you may request that we transfer this copy to a third party.

6.9 Complaint to the Federal Data Protection and Information Commissioner

In addition to the rights mentioned above, you can lodge a complaint with the competent supervisory authority. In Switzerland, this is the Federal Data Protection and Information Commissioner (FDPIC), Feldeggweg 1, 3003 Bern.

7. How can you contact us?

If you wish to exercise your rights in relation to your personal data or have questions or concerns regarding the processing of your personal data, you can contact us as follows: info@nagnepal.com. We will respond to your questions or concerns within a reasonable time after receiving them.

8. What personal data do we pass on?

As part of our business activities and purposes, we also disclose personal data to third parties insofar as this is permitted and appears appropriate to us (e.g. because they process it for us). These are in particular the following bodies:

  •  Service providers who are commissioned by us to process your data (e.g. printers, IT providers, payment platforms such as RaiseNow etc.);
  •  Certain regulated professions such as lawyers, notaries or auditors, if this is necessary in certain circumstances (legal disputes, auditing, etc.).
  • Public authorities, official bodies or courts.

9. International transfer of personal data

In the case of international transfers from Switzerland and the European Economic Area (EEA) to a non-EEA country (third country), your personal data may be transferred across borders. In particular, you must expect the transfer to countries in Europe, but also worldwide, where the service providers we use are located. If the FDPIC or the European Commission has recognized that a third country offers an adequate level of data protection, your personal data may be transferred on this basis.

For transfers to a third country whose level of protection has not been recognized as adequate by the FDPIC and the European Commission, we will either rely on a derogation applicable to the situation (e.g. if the transfer is necessary for the performance of a contract with you) or apply one of the following appropriate safeguards to ensure the protection of your personal data:

  • Standard contractual clauses approved by the FDPIC and the European Commission;
  • Binding internal data protection rules.

10. Cookies and tracking when using the website

We typically use “cookies” and similar technologies on our websites to identify your browser or device. A cookie is a small file that is sent to your computer or automatically stored on your computer or mobile device by the web browser you use when you visit our website. This enables us to recognize you when you return to this website, even if we do not know who you are. In addition to cookies that are only used during a session and are deleted after your visit to the website (“session cookies”), cookies can also be used to store user settings and other information for a certain period of time (e.g. two years) (“permanent cookies”). However, you can set your browser so that it rejects cookies, only stores them for one session or otherwise deletes them prematurely. Most browsers are preset to accept cookies.

We use permanent cookies to save user settings (e.g. language, autologin) so that we can better understand how you use our offers and content, and so that we can show you offers and advertising tailored to you (which can also happen on websites of other companies; however, we do not tell them who you are, if we know that at all, because they only see that the same user is on their website who was also on a certain page with us). Some of the cookies are set by us, some are also set by contractual partners with whom we work. If you block cookies, certain functionalities (such as language selection or booking processes) may no longer work.

Google Analytics uses cookies and is a tool to analyze how you use the website. The information generated by such a cookie is sent to Google Analytics and stored on its servers. Google Analytics uses this information to analyze the use of this website. This is information about the number of visitors, which pages are the most popular, where users have spent most of their time and where they come from in the world. No personal data that could identify the user is stored or displayed.

11. social media plug-ins

We also use plug-ins from social networks such as Facebook, Twitter, YouTube, Pinterest and Instagram on our website. This is visible to you in each case (via corresponding symbols). We have configured these elements so that they are deactivated by default. If you activate them (by clicking on them), the operators of the respective social networks can register that you are on our website and where and can use this information for their purposes. The processing of your personal data is then the responsibility of this operator in accordance with its data protection provisions. We do not receive any information about you from them.

12. changes to this privacy policy

We reserve the right to revise, amend or otherwise supplement this privacy policy at any time. The current version published on our website shall apply. If we make changes, we will publish them immediately on our website.

13. responsibility

Responsible for this privacy policy is:

Strassenkinder Hilfswerk NAG
Hollenweg 45 4114 Hofstetten,
Switzerland

info@nagnepal.com